Scope and Responsibility
This policy covers personal data processed through:
- our website and enquiries;
- sales, business, and partner communications;
- technical support, warranty, and service requests;
- software applications and related services, where they transmit information to NAVTELECOM;
- authorised troubleshooting and remote assistance.
The NAVTELECOM company responsible for processing your data depends on the activity concerned. It may be the company managing your enquiry, supplying your products or services, operating the relevant application, or providing support.
The responsible company should be identified in the relevant agreement, service information, or notice provided when your data is collected. You may also contact us using the details in section 11 to identify the company responsible for a particular activity.
This policy does not replace the privacy notices of independent distributors, telecommunications providers, messaging services, or monitoring platforms.
Data We Collect
2.1 Website information
When you visit our website, we may process your IP address, browser and device information, requested pages, access times, and technical or security logs.
Where website analytics or similar technologies are used, their operation and available choices are explained in our Cookie Policy and cookie settings. Non-essential technologies are subject to consent where required by applicable law.
With your consent, our LinkedIn Insight Tag integration supports advertising measurement and retargeting on eligible public website pages. LinkedIn may receive page, browser, device and identifier information and process it under its own privacy terms. Our integration does not send enquiry fields or email addresses to the tag. You can refuse this optional tracking or withdraw consent through Cookie settings; further details are in our Cookie Policy.
2.2 Information you provide
We may receive your name, company name, job title, business contact details, and the contents of enquiries, emails, support requests, and attachments.
We may also receive information from your employer, distributor, installer, or service provider when they contact us on your behalf.
2.3 Product, application, and support information
Depending on the product, application, or support request, we may receive:
- device identifiers, including IMEI and serial numbers;
- SIM and operator information;
- configuration and firmware information;
- diagnostic logs, error reports, and application crash information;
- network information, including cellular or Wi-Fi identifiers and signal information;
- positioning, movement, sensor, or other telematics information included in diagnostic records.
We receive this information when it is submitted to us, accessed during authorised assistance, or transmitted by an application or service configured to do so. Information collected locally by a device is not automatically information collected by NAVTELECOM.
Technical information may constitute personal data when it identifies, or can be linked to, an individual.
2.4 Information stored on devices and third-party platforms
NAVTELECOM devices may collect and store positioning, movement, sensor, and diagnostic information in device memory. Storage duration depends on the model, available memory, configuration, and operation; older records may be overwritten.
Device telematics records are not transmitted to NAVTELECOM servers by default. Devices may instead transmit information to platforms selected and configured by the customer.
NAVTELECOM does not operate a fleet monitoring platform. We may receive relevant device records for support, testing, or configuration when provided or made accessible to us.
Customers and service providers are responsible for determining their respective privacy obligations when collecting and using device data. Their responsibilities do not replace NAVTELECOM’s obligations for information it actually processes.
How and Why We Use Data
We process relevant information to:
- respond to enquiries and provide requested information;
- administer orders, deliveries, warranties, and business relationships;
- provide technical support and investigate faults;
- maintain security and prevent misuse;
- diagnose and improve products, software, and services;
- send newsletters or marketing communications where permitted;
- meet legal obligations and establish, exercise, or defend legal claims.
The legal basis depends on the activity and applicable law. Where recognised and appropriate, it may include:
- performance of a contract with you, or steps requested before entering one;
- compliance with legal obligations;
- legitimate interests in managing business relationships, providing support, securing systems, and improving products, after considering the impact on individuals;
- consent, where required, including for certain marketing, tracking, or optional activities.
We do not treat acceptance of this policy as blanket consent to every processing activity.
Some information is necessary to answer an enquiry, fulfil an order, or investigate a fault. If it is not provided, we may be unable to complete that activity.
B2B Relationships
Although our products and services are primarily intended for businesses, information identifying employees, representatives, installers, and other business contacts may still be personal data.
We use business contact information for the relevant enquiry, commercial relationship, service delivery, or support activity. A contract with a company does not automatically make its individual representatives parties to that contract.
Support and Communication
Support communications may be received through email, messaging services, or other available channels and recorded in our support systems for handling and follow-up.
Third-party communication services process information under their own privacy terms. Please avoid sending passwords, access credentials, or personal information unrelated to your request.
Remote assistance
Remote access requires your authorisation. Access should be limited to the systems and information needed for the agreed support task.
We may retain relevant diagnostic records or support notes where necessary to resolve the issue, document the work, or meet legal obligations.
Call recordings
Where support calls are recorded, we will inform participants before recording and obtain consent where required. The notice will explain the purpose of recording and relevant choices.
Recordings are subject to the retention principles in section 8.
Data Sharing
Where necessary for the relevant purpose, we may disclose information to:
- NAVTELECOM companies involved in the enquiry, supply, or support activity;
- providers of hosting, business systems, communications, analytics, and technical services;
- logistics partners handling deliveries;
- distributors or service partners involved in fulfilling your request;
- professional advisers and authorities where legally necessary.
Sharing is limited to information relevant to the recipient’s role. Providers acting on our behalf are subject to appropriate contractual obligations. Independent recipients may have their own privacy responsibilities.
We do not sell personal data.
International Data Transfers
Information may be accessed or processed outside the country where it was collected when the relevant NAVTELECOM company or service provider operates elsewhere.
Applicable data protection and transfer requirements depend on the organisations, countries, and processing involved. Where required, transfers must be supported by an applicable legal mechanism and appropriate safeguards.
You may contact us for information about the destinations and safeguards relevant to your data, including how to obtain information about applicable contractual safeguards.
The location of a sales office or the country of purchase does not, by itself, determine all applicable privacy obligations.
Retention and Security
Retention
We retain information for the period needed for its purpose, taking account of legal requirements and legitimate operational needs.
Retention criteria include:
- enquiries and business records: the relationship, transaction, applicable recordkeeping obligations, and relevant claim periods;
- support and warranty records: completion of the request, warranty administration, related follow-up, and relevant claim periods;
- technical logs: investigation, security, and troubleshooting needs;
- call recordings: the stated recording purpose and applicable retention arrangements;
- marketing contacts: subscription status and applicable marketing requirements.
After you unsubscribe, a minimal suppression record may be retained to prevent further marketing.
Information no longer required is deleted or anonymised. Backup copies may remain until replaced through the applicable backup cycle and remain subject to protection and restricted use.
Security
We apply technical and organisational measures appropriate to the information and risks involved, including controls over access, handling, storage, and disclosure.
No system provides absolute security. Please notify us promptly if you believe information shared with NAVTELECOM has been exposed or accessed without authorisation.
Your Rights and Choices
Depending on applicable law and the processing involved, you may have the right to:
- access your personal data and receive information about its use;
- correct inaccurate information;
- request deletion or restriction;
- object to certain processing;
- receive or transfer information where portability rights apply;
- withdraw consent where processing relies on consent;
- complain to the relevant data protection authority.
You may object to direct marketing at any time. Use the unsubscribe option provided or contact us.
Withdrawal of consent does not affect processing lawfully carried out before withdrawal.
Send privacy requests to the address in section 11. We may request information reasonably necessary to verify your identity and locate the relevant records. We will respond within applicable legal time limits and explain any lawful restriction on fulfilling your request.
For information held solely by your employer, distributor, or monitoring platform, contact that organisation. If NAVTELECOM also holds relevant information, you may separately contact us.
Changes to This Policy
We may update this policy. Updates take effect upon publication unless a later date is stated. The published “Last updated” date identifies the current revision.
Where required by law, we will provide additional notice of material changes and obtain any necessary consent before carrying out the affected processing.
Publication of an updated policy does not, by itself, authorise new processing that requires a separate legal basis or consent.
Contact
For privacy questions, requests, or concerns, contact:
Please identify the relevant product, application, website interaction, or support request so that your enquiry can be directed to the responsible NAVTELECOM company. Do not include passwords or unnecessary sensitive information.