Tourist Trip Distance and Charges in Delhi

A tourist transport company in Delhi charged customers by the kilometre. Drivers were expected to photograph or record the odometer at pickup and again at the end of the journey.

When a driver forgot either reading, staff lacked the information needed to check the distance charged. Routes through tunnels also made distance calculated solely from satellite positions unsuitable as the only reference.

Another concern arose during sightseeing stops. Some drivers used the vehicle for personal errands while tourists were away, adding kilometres that customers could end up paying for.

SMART S-2435 trackers were installed in all 24 vehicles to collect odometer readings directly from the vehicle CAN network. These readings were available in the monitoring system alongside vehicle location and journey history.

The company could check trip charges using recorded vehicle mileage, including when drivers had forgotten their photographs or written notes.

Staff also gained a way to identify and challenge personal detours during customer waiting periods. According to the company, this oversight helped prevent customers from being charged for drivers’ personal journeys.

S-2435 addressed the missing evidence behind a per-kilometre charge. By obtaining the vehicle’s own odometer readings, it reduced dependence on manual notes and on uninterrupted satellite positioning for distance calculation.

Location history answered a different question: whether that distance belonged to the booked service. Together, these records gave the company a basis for checking the amount charged and explaining it to the customer, while holding drivers accountable for unexpected journeys.